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Welcome to get in touch with JIU LONG SHOES! Whether you have questions about our products, need assistance with an order, or want to share your feedback, we're here for you.


You can reach us through the following ways: send an email to jlongmaoyi@163.com,give us a call at WhatsApp +86:13960275700,or fill out the contact form on this page, and we'll get back to you as soon as possible. We value every interaction and look forward to hearing from you.

Contact us

We accept returns only when the shoes arrive with major structural defects, specifically:

  • Outsole separation
  • Midsole breakage

To request a return:

  1. Contact our support team within 7 days of delivery.
  2. Provide clear photos that clearly show the defect.
  3. Include your order number.

Once we review and approve the evidence, we will issue a refund.Claims submitted without proof or for normal wear-and-tear will not be accepted.Order Cancellation & Post-Shipment Refunds

  • You may cancel your order and receive a full refund within 12 hours of payment.
  • Cancellation requests made after 12 hours, or once the order has been shipped, cannot be accepted.
  • After shipment, refunds are available only if the product qualifies under our Return Policy due to major structural defects.

Our CommitmentWe are confident that returns will be rare—every pair is rigorously inspected and tested before it leaves our warehouse.Should a quality issue occur, we will resolve it quickly and personally, so you can buy with complete peace of mind.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.

Products are stocked up on a regular basis.

If a product you want is out of stock, please feel free to shoot us a message with the product you are looking for in the subject line. We will send you a notifications when they are back in stock!

Worldwide shipping

Free shipping worldwide—no minimum, no code, just check out and go.

24/7 support

Call us anytime at 1(396) 0275-7000.